The Benefits, Responsibilities, and Qualities Of A Chief Experience Officer
Vantage Circle
JANUARY 23, 2023
Customer and employee experience are two of the most powerful factors in business. Denise Lee Yohn, the Keynote business speaker, argues in an HBR article that having a CXO may improve the customer and staff experience. CXOs also work closely with the change management, L&D, and HR departments.
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